You should read and ensure you fully understand our ordering terms and conditions. By confirming your order with a completed payment, you agree that you have read and understood our terms and conditions as outlined below.
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
These website terms and conditions may be altered at any time; current versions will always supersede older versions. You acknowledge that on each visit to the website you shall become bound to the current version of the terms and conditions.
When making an enquiry about your order we will provide a price if requested, please note this is not however a confirmation of an order and does not constitute a contract between us.
2. Our Services
We are a small, family run business, providing a range of glitter tattoo stencils, glitters, glue and other products including laser cut items.
We aim to provide the services/products to you on the terms and conditions as outlined herein as confirmed in your order with us. Any changes to the terms of the order will need to be in writing.
3.1 We may refuse to accept an order:
(a) Where timescales are not achievable;
(b) Where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) You are not at least 18 years old at time of ordering;
(e) If you do not meet any of the above requirements.
3.2 It is important that you provide us with the correct information at the time or ordering. Changes to orders will only be acknowledged as changed once we have given you written confirmation. We cannot be held responsible for incorrect or missing orders if given incorrect information/address/ postcode;
3.3 It is important that you provide a valid mobile/ landline telephone number on which to contact you in case of need;
3.4 We require you to check through the order details upon receipt of our confirmation email to ensure all details are correct;
3.5 Upon ordering, it is agreed you have read and familiarized yourself with our Frequently Asked Questions page available (here). This sets out our expectations for personalised orders as well as your responsibilities to ensure the order is successful.
3.6 In order to make a purchase through the website you will need to be registered with Paypal. Please ensure that all information provided to Paypal is truthful, accurate and up to date as we cannot be held responsible for items being delivered to old addresses. You are required to ensure that the payment details you provide are valid and correct and confirm that you are the person referred to in the billing information provided. The purchase of products through the website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.
3.7 Please note that product packaging may sometimes vary from that shown due to availability from suppliers. All weights and measurements are approximate only. Product colours such as glitter may differ due to monitor settings and may not accurately reflect the colour on delivery. Little Star disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on the website.
3.8 All bespoke designs remain the property of Glitter Star unless you decide to purchase the sole rights to the design. When purchasing a be-spoke product you hereby grant Little Star a non-exclusive and royalty-free right to use the design in other projects for any purpose. All information sent to us regarding building the design will be classed as non-proprietary.
4.1 Glitter Star will take every care to ensure that the details, descriptions and prices quoted are correct, these prices are subject to alteration without notice. Product prices confirmed at the point of purchase will remain fixed during the transaction and are displayed exclusive of delivery charges unless stated.
4.2 Where we have made errors in the pricing or details/ description Glitter Star retain the right to cancel the order and notify you of that cancellation. By placing your order, you agree that Glitter Star’s liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Glitter Star for the product giving rise to our liability.
4.3 Glitter Star shall be entitled to adjust the prices to take account of any alteration made by the buyer to the specifications of the product.
4.4 All items on sale will have been displayed at the original price for at least 28 days online before being reduced to the sale price on the website. These prices may increase after the sale period has finished.
4.5 All items are subject to availability.
4.6 Once you have placed an order you will be allocated an order number. We may be unable to fulfil your order if an item is out of stock, or incorrectly priced, or we cannot obtain authorisation for your payment. If we are unable to fulfil your order we will contact you. Our acceptance of your order will take place upon despatch of the product(s) ordered. Please note that we reserve the right to reject any offer to purchase by you at any time.
5.1 All orders must be paid for in full, in pounds sterling before being dispatched. If your payment is not authorised there will be a delay in delivering your order. Little Star will not be liable for any delay or non-delivery of products due to payment delays. Little Star retains legal ownership of products until payment has been received and if orders are refunded legal ownership of the merchandise will transfer back to us.
5.2 In the event of non-payment for goods, Little Star reserves the right to take action in order to recover the value of goods and reasonable expenses occurred in recovery. Little Star reserves the right to suspend all future orders to the buyer in question without liability upon our part.
5.3 Any late/ non-payments will be instantly subject to an administration fee of £15. If still outstanding after 28 days, 10% compound interest will be charged with a further 2% compound interest on the outstanding amount every 7th day thereafter.
5.4 Payment can be made via Paypal.
6.1 We aim to deliver all purchased goods within 3 working days from date of payment. If you require delivery urgently, please contact us before placing your order. We post Monday-Thursday.
6.2 Please note that our prices and packages are subject to change. Any orders made prior to change will be unaffected.
6.3 All packages will be sent by Royal Mail first class post unless stated otherwise on the listing. It may be possible to request next day delivery if your order is placed before 12 noon. We do not offer next day delivery for orders placed on a Friday unless you telephone us to specifically pay for Saturday delivery.
6.4 We obtain proof of postage for every item sent. More expensive items are sent by recorded delivery. Please be aware that next day delivery is not available in some far off parts of Scotland and that sometimes postal delays may delay your order.
6.5 Please ensure your current address is on PayPal as we will not be held responsible for postage to an incorrect address. You will also be liable for further postage as well as product fees in order for us to re-send the item to your current address.
6.6 It is your responsibility to check the goods on receipt of delivery and inform us immediately of any discrepancies/ damage if it has occurred otherwise you will be deemed to have accepted the order. If you fail to let us know within 48 hours of receiving the item we are not obligated to accept any rejection at a later date.
6.7 Little Star Glitter Tattoos will not be held responsible for late delivery due to postal delays, force majeure, machine breakdown, labour issues or any other circumstance outside of our reasonable control. If goods are damaged Little Star’s responsibility will be limited to replacing the damaged products or providing a refund. Your statutory rights are not affected.
6.8 Little Star Glitter Tattoos are happy to take overseas orders. For overseas delivery costs please contact firstname.lastname@example.org
6.9 If ordering from overseas (within the EU only) you will receive an additional PayPal invoice for the postage cost, and if unpaid within seven days the order will be cancelled.
7. Cancellations & Refunds
7.1 Little Star hopes you will be delighted with your order! However in the event you not completely satisfied all of our products carry a full money back guarantee (apart from customised products which are made to order). Distance selling regulations state you have a legal right to cancel your order within fourteen days from the receipt of goods.
7.2 To cancel an order we need confirmation in writing. Should you wish to cancel an order you should notify us by email; Please email us at email@example.com to arrange a return.
7.3 We undertake to confirm receipt of any such notice by return. It is your responsibility to satisfy yourself that we have received any such notification. If you do not receive our confirmation, you should email us again, and telephone us to ensure that the cancellation is confirmed otherwise we will presume the order is going ahead.
7.4 To return an item:
7.5 All goods returned must be in perfect condition, unopened and unused (We are sorry but due to distance selling regulations used cosmetic items cannot be returned unless faulty, damaged or incorrect).
7.6 Postal charges are not refundable unless the item is faulty, or an incorrect item has been sent. If the product is lost or damaged in transit, Little Star’s responsibility will be limited to replacing the damaged product/s or providing a refund.
7.7 Please ensure the item is wrapped securely and returned in its original packaging where possible.
7.8 Please attach a photo of your receipt, full name, address, telephone number and a note with your request for exchange or refund.
7.9 Please keep evidence of proof of postage from the post office, if the package is lost on route you will need to make a claim with the post office (we suggest you send the package via recorded delivery).
7.10 Once we have received the goods we will notify you via email. The goods will then be checked for damage/ use and if unused we will refund your original payment (minus the postage if applicable) and using the original payment method within 30 working days.
7.11 Your statutory rights are not affected.
8.1 Little Star values you as a customer and will act to improve our service on any complaint. If you wish to contact us please email: firstname.lastname@example.org
9. Limitation of Liability
9.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website;
9.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law;
9.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof;
9.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
10. Force Majeure
We cannot be held responsible for losses incurred by delayed arrival due to unforeseen circumstances or ill-health.
11. Intellectual Property
You are permitted to print and download extracts from this website for your own use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
(d) The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, but not limited to, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of above clauses.
Links to third party websites on this website are provided solely for your convenience and are accessed entirely at your own risk. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.
If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of Glitter Stars’ logo;
(b) you do not create a frame or any other browser or border environment around this website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any of Glitter Star’s trademarks displayed on this website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in clause a-g above for breach of these terms and to take any action we deem appropriate.
You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause a-g.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by us. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with clause a-c above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
Subject to clause a-c, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
Whilst we try to ensure that this website is available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
It is your responsibility to ensure you have read and understood the instructions given with each item at point of purchase, as well as age appropriate guidelines for the purchased products. We do not accept any liability for products purchased which may cause injury or death or from use of the products without adult supervision.
13.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material;
13.2 The material on this Website is provided across areas without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.
15. Governing Law & Jurisdiction
These terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Use of this website
These terms and conditions apply to the use of this website. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms, do not use this website. We may revise these terms and conditions at any time by updating this page. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.
To the fullest extent permitted at law, Little Star Glitter Tattoos is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.
Except as specifically stated on this site, to the fullest extent permitted at law, neither Little Star nor any of its affiliates, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Little Star does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Little Star its affiliates, employees or other representatives.